F6 Game Privacy Policy – How We Handle Your Data

1. Introduction

This Privacy Policy applies to F6 Game, the online entertainment platform accessible at f6game.fun. It covers all services offered on the platform, including sports betting, live casino, slots, and account management features.

When you visit the website, create an account, make a deposit, place a bet, or use any feature on F6 Game, certain information about you is collected and processed. This policy explains clearly what that information is, why we need it, how it is used, and what happens to it when you close your account or request deletion.

By registering an account on F6 Game, you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside the Terms and Conditions and the Responsible Gaming page, all of which together govern your relationship with the platform.

We keep this policy as plain and readable as possible. If you have a question that is not answered here, contact the support team and we will respond as soon as we can.

2. Data We Collect

The information F6 Game collects falls into three broad categories: information you provide directly, information generated automatically when you use the platform, and information received from payment processors.

We only collect information that is necessary for the purposes described in this policy. We do not collect sensitive personal data such as biometric information, racial or ethnic data, or political opinions.

3. How We Use Your Information

The personal data F6 Game holds about you is used for the following purposes:

• Account creation and management — To set up your account, verify your identity, and keep your account details accurate and up to date.
• Processing transactions — To handle PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, and other supported methods accurately and securely.
• Platform personalisation — To remember your preferences, show you relevant sports and casino content based on your activity, and improve your experience on the platform.
• Security and fraud prevention — To detect unusual account activity, prevent unauthorised access , identify suspicious betting patterns, and protect both users and the platform from fraud.
• Responsible gaming compliance — To enforce self-exclusion requests, deposit limits, and session controls set by the user. These records must be maintained accurately to function correctly.
• Customer support — To respond to queries, resolve disputes, and follow up on account issues. Support conversations are logged to maintain a record of actions taken.
• Platform improvement — To analyse how users navigate the platform, which features are used most, and where technical issues arise, so we can continuously improve the product.
• Promotional communications — If you have opted in, to send you information about bonuses, new features, and cricket or PSL betting promotions. You can opt out at any time through your account notification settings.
• Legal and regulatory obligations — To maintain records required by applicable law, respond to lawful requests from authorities, and enforce the Terms and Conditions.

F6 Game does not use your personal data to make fully automated decisions that significantly affect you without human review. If automated systems flag your account for investigation, a member of the team reviews the case before action is taken.

4. Payment Data

All transactions on F6 Game are processed in PKR. When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, a bank transfer, or a debit or credit card, your payment details are handled with the highest level of care.

F6 Game does not store full card numbers, CVV codes, or mobile wallet PINs on its own servers. Payment processing is handled through third-party payment processors who operate to industry-standard security requirements. What F6 Game retains is a transaction reference, the payment method type, and the PKR amount — enough to reconcile your account balance and process future withdrawals to the same method.

If a deposit fails or a withdrawal is reversed, the transaction reference is retained in your account history. This record is necessary to investigate and resolve payment disputes promptly. If you believe there is an error in your transaction history, contact support with the relevant reference number.

5. Sharing Your Data

F6 Game does not sell, rent, or trade your personal data to any third party for their own commercial purposes. Period. However, in order to operate the platform effectively, certain data is shared with third parties in specific and limited circumstances:

• Payment processors — JazzCash, Easypaisa, Raast, and bank processing partners receive the transaction data they need to process your deposits and withdrawals. They operate under their own privacy policies and security standards.
• Identity verification providers — When completing KYC, your CNIC details and verification selfie may be processed by a third-party identity verification service. This provider works solely on our instruction and is not permitted to use your data for any other purpose.
• Game software providers — Live casino and slots providers receive a session token to authenticate your game session. They do not receive your full account profile, payment details, or contact information.
• Analytics and platform tools — Aggregated, anonymised usage data may be processed by platform analytics tools to help us understand how the product is performing. No personally identifiable information is included in these reports.
• Legal obligations — If F6 Game receives a lawful request from a law enforcement authority or is required by applicable law to disclose data, we will comply with that obligation. Where legally permitted, we will notify you that such a request has been received.

Any third party that processes personal data on behalf of F6 Game is bound by data processing terms that restrict how they can use that data and require them to maintain appropriate security measures.

6. Cookies & Tracking

Cookies are small text files stored on your device when you visit f6game.fun. F6 Game uses cookies for the following purposes:

• Essential cookies — Required for the platform to function. These keep you logged in during your session, remember your active bet slip, and maintain your language and currency preferences. These cannot be disabled without breaking core platform functionality.
• Functional cookies — Store your display preferences and recently viewed games so the platform feels consistent between visits.
• Analytics cookies — Collect anonymised data about how users navigate the platform — which pages are visited, how long sessions last, and where users drop off. This data is used to improve the user experience.
• Security cookies — Help detect and prevent fraudulent activity, bot access, and CSRF attacks during your session.

F6 Game does not use advertising or retargeting cookies. We do not track your activity across third-party websites. The cookies placed by the platform are limited to what is needed to operate the service and improve it.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from logging in and using the platform correctly. For non-essential cookies, your browser settings give you control without affecting your ability to use the platform.

7. Data Retention

F6 Game retains your personal data for as long as your account is active and for a period of time after account closure as required by applicable record-keeping obligations. The standard retention periods are:

• Account and registration data — Retained for the lifetime of the account and for up to 5 years after permanent account closure.
• Transaction and payment records — Retained for up to 7 years in line with standard financial record-keeping requirements.
• KYC and identity verification documents — Retained for up to 5 years after the end of the customer relationship.
• Support communications — Chat logs and email correspondence are retained for up to 3 years after the conversation closes.
• Usage and session data — Retained for up to 2 years in anonymised form for platform analytics purposes.
• Self-exclusion and responsible gaming records — Retained indefinitely to prevent re-registration during an active exclusion period and to honour historical exclusion requests.

When data is no longer required and the retention period has elapsed, it is securely deleted or anonymised so it can no longer be attributed to you as an individual.

8. Security Measures

Keeping your data secure is a core responsibility for F6 Game. The following measures are in place to protect the personal information the platform holds:

• TLS encryption on all data transmitted between your device and the platform servers.
• Password hashing — Account passwords are never stored in plain text. They are hashed using industry-standard algorithms before storage.
• Access controls — Only authorised personnel with a legitimate operational need can access personal data. Access is logged and reviewed regularly.
• Two-factor authentication — Available to all account holders as an additional layer of protection beyond the password.
• Regular security reviews — The platform undergoes periodic security assessments to identify and address potential vulnerabilities.

In the event of a data security incident that affects your personal information and creates a risk to your rights, F6 Game will notify you as soon as reasonably practicable and will take immediate steps to contain and remediate the incident.

9. Your Privacy Rights

As a registered user of F6 Game, you have the following rights with respect to your personal data:

• Right of access — You can request a copy of the personal data F6 Game holds about you. Submit this request through the support team and it will be fulfilled within a reasonable timeframe.
• Right to rectification — If any personal information on your account is inaccurate or outdated, you can request that it be corrected. Some fields — such as date of birth — require support team assistance to update.
• Right to erasure — You can request that your personal data be deleted. This right is subject to legal retention obligations — for example, transaction records required for financial compliance cannot be deleted on request. However, all other data can be removed when an account is permanently closed.
• Right to restrict processing — In certain circumstances, you can ask that processing of your data be restricted while a query or dispute is under review.
• Right to object — You can object to your data being used for direct marketing at any time. Opt out through your account notification settings or by contacting support.
• Right to data portability — You can request your account data in a structured, commonly used format to take it elsewhere if you wish.

To exercise any of these rights, contact the F6 Game support team through the live chat facility available within the platform. Requests are handled promptly. In cases where identity verification is needed before fulfilling a request, you will be asked to confirm your identity first.

10. Minors & Underage Use

F6 Game is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If a person under 18 registers an account by providing false age information, their account will be closed and any deposited funds may be returned to the originating payment method after investigation.

If you are a parent or guardian and believe that a minor has created an account on F6 Game using your details or their own, please contact support immediately with the relevant information. We take this seriously and will act on credible reports without delay.

The platform also provides parental control guidance on the Responsible Gaming page for households where underage individuals may have access to devices used to visit f6game.fun.

11. Changes to This Policy

F6 Game may update this Privacy Policy from time to time to reflect changes in the platform, changes in data practices, or updates to applicable requirements. When material changes are made, registered users will be notified via an in-platform notification or through the contact details on their account before the changes take effect.

The date shown at the top of this page is the date the policy was last updated. We recommend checking this page periodically. Continued use of the platform after a policy update constitutes acceptance of the revised terms.

Minor changes — such as updated wording, clarifications, or formatting corrections that do not affect how data is used — may be made without a formal notification, though the updated date at the top will always reflect the most recent revision.

12. Contact & Queries

If you have any questions about this Privacy Policy, want to understand how your data is being used, or wish to exercise any of your privacy rights, get in touch with the F6 Game support team:

• Live chat — Available within the platform dashboard. The fastest way to get a response.
• Email — [email protected] (plain text, not a clickable link)

When contacting support about a privacy matter, please include your registered mobile number or email address so the team can locate your account. For data deletion or access requests, identity verification may be required before the request is processed.